The framework that contains all relevant information about the structure of the Knowledge Management process (the
strategic goals for knowledge management, the definition of relevant knowledge, and knowledge sources).
Brief Outline
Process Rationale and Direction
Process Purpose
Process Scope
Process Goals
Process Capabilities
Process Management Information
Process Policies
Process Standards
Process Conceptual Models
Process Details
Data Requirements
Tools
Roles and Responsibilities
Procedures
Relationships to Other Processes
Measurements and Controls
Key Considerations
This work product provides general guidance for the entire process and may be referenced by any task within this
process.