Artifact: IT Service Continuity Management Framework
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Main DescriptionThe policies, procedures, organizational roles and responsibilities and other information under which the IT Service Continuity Management process will operate to meet its mission and goals.
Brief Outline

Process Rationale and Direction

  • Process Purpose
  • Process Scope
  • Process Goals
  • Process Capabilities

Process Management Information

  • Process Policies
  • Process Standards
  • Process Conceptual Models

Process Details

  • Data Requirements
  • Tools
  • Roles and Responsibilities
  • Procedures
  • Relationships to Other Processes
  • Measurements and Controls
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Templates
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This work product provides general guidance for the entire process and may be referenced by any task within this process.