Work Product Descriptor: Incident Information
Relationships
Input To
Mandatory:
Handle Duplicate Incidents
Search for Matching Incidents
Optional:
Assign Priority
Assign to Analyst Resource
Categorize Incident
Determine Impact
Determine Urgency
Perform Initial Diagnosis
External:
None
Main Description
Information about one or more incidents. Can range from full details of an individual incident through to collated and summarized information about sets of incidents.
Properties
Optional
Planned
©Copyright IBM Corp. 2005, 2008. All Rights Reserved.