Task Descriptor: Search for Matching Incidents

Relationships

Roles	Main: Incident Owner	Additional:	Assisting:
Inputs	Mandatory: Incident Incident Information	Optional: None	External: None
Outputs	Incident

Main Description

Find previous incidents that match the incident's classification. Identify any incidents that seem to match. Perform appropriate procedures that will reduce work to a single incident instead of working on multiple incidents. This may include identifying a master incident, grouping related incidents, etc.

Properties

Multiple Occurrences
Event Driven
Ongoing
Optional
Planned
Repeatable

More Information

Tool Mentors	CAM RTT - Classify Incident and Provide Initial Support ITSRM – Incident Management