Task Descriptor: Determine Urgency
Relationships
Roles
Main:
Incident Owner
Additional:
Assisting:
Inputs
Mandatory:
Incident
Optional:
Incident Information
Knowledge Assets
Problem Information
External:
None
Outputs
Incident
Main Description
Identify the
urgency
of the incident. Urgency, along with impact, are used to set an incident's
priority
.
Properties
Multiple Occurrences
Event Driven
Ongoing
Optional
Planned
Repeatable
More Information
Tool Mentors
CAM RTT - Classify Incident and Provide Initial Support
ITSRM – Incident Management
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