Task Descriptor: Determine Impact

Relationships

Roles	Main: Incident Owner	Additional:	Assisting:
Inputs	Mandatory: Incident	Optional: Configuration Information Incident Information Knowledge Assets Problem Information	External: None
Outputs	Incident

Main Description

Identify the impact of the incident. Impact, along with urgency, are used to set an incident's priority. The impact includes determining what other CIs will be affected by the incident.

Properties

Multiple Occurrences
Event Driven
Ongoing
Optional
Planned
Repeatable

More Information

Tool Mentors	CAM RTT - Classify Incident and Provide Initial Support ITSRM – Incident Management