Task Descriptor: Validate Service Recovery

Relationships

Roles	Main: Incident Owner	Additional: Customer Liaison Incident Analyst Requestor	Assisting:
Inputs	Mandatory: Incident Incident Information Operational Documentation Operational Monitoring Data	Optional: Change Implementation Communication	External: None
Outputs	Incident

Main Description

Determine whether the resolution recovered the service or affected CIs. If yes, then send the incident to be closed. Otherwise, send the incident for rediagnosis.

For complex incidents where multiple services are affected validate service recovery with the customer.

Properties

Predecessor	Monitor Change Step Through Resolution with Requestor Perform Resolution for Requestor Provide Information to Requestor
Multiple Occurrences
Event Driven
Ongoing
Optional
Planned
Repeatable

More Information

Tool Mentors	OMEGAMON - Resolve Incident and Recover Service ITM - Resolve Incident and Recover Service TEC - Resolve Incident and Recover Service SA - Resolve Incident and Recover Service CAM SOA - Resolve Incident and Recover Service TNO - Resolve Incident and Recover Service ITSRM – Incident Management