Task Descriptor: Step Through Resolution with Requestor
Relationships
Roles
Main:
Incident Owner
Additional:
Incident Analyst
Requestor
Assisting:
Inputs
Mandatory:
Incident
Optional:
Workaround/ Fix
External:
None
Outputs
Incident
Incident Communication to User
Main Description
Send workaround/fix to the requestor, then step the requestor through how to apply and then ensure it has been applied correctly.
Properties
Multiple Occurrences
Event Driven
Ongoing
Optional
Planned
Repeatable
More Information
Tool Mentors
OMEGAMON - Resolve Incident and Recover Service
ITM - Resolve Incident and Recover Service
TEC - Resolve Incident and Recover Service
SA - Resolve Incident and Recover Service
CAM SOA - Resolve Incident and Recover Service
TNO - Resolve Incident and Recover Service
ITSRM – Incident Management
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