Artifact: Standard Change
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Description
Main Description

Those changes which have been pre-approved for deployment. They include well known and proven tasks, and have no or limited (and well understood) impact on the integrity of the target context, such as the infrastructure. These changes will also have all entitlement issues, like financial approvals, and licensing already resolved.

Implementation can be either user-driven or managed by the IT function. Examples include:

  • Installation of printer drivers from a preinstalled library on a PC
  • Download and installation of software or fixes from vendor sites
  • Upgrade of a laptop with a larger hard drive