• Request Analyst

• Release Owner
• Request Analyst

• Close Service Request
• Communicate Fulfillment Approach to Requestor
• Decline Further Action
• Review Service Request Completion

• Communicate Fulfillment Approach to Requestor
• Decline Further Action
• Obtain and Apply Fulfillment Approach
• Send Closure Notification

The interim and final outcomes of the service request, which can be many aspects, including:

• The information requested by the user
• A request for more information or an acknowledgement of a milestone within the request processing
• Status of the work effort triggered by the request, including plans to address the work items contained in the request

• Service Request Template