• Request Models

• Request Fulfillment Process Owner

• Request Fulfillment Process Owner
• Request Manager

• Assess Process Execution
• Assess Process Framework
• Assign Process Responsibilities to Organizations
• Audit Process
• Communicate and Deploy Framework
• Create Project Proposals
• Define Measurements and Controls
• Define Process Policies, Standards, and Conceptual Models
• Determine Process Data Requirements
• Determine Process Procedures
• Determine Process Relationships to Other Processes
• Identify Process Roles and Responsibilities

• Specify Process Purpose, Scope, Goals, and Capabilities

• Assign Process Responsibilities to Organizations
• Communicate and Deploy Framework
• Define Measurements and Controls
• Define Process Policies, Standards, and Conceptual Models
• Determine Process Data Requirements
• Determine Process Procedures
• Determine Process Relationships to Other Processes
• Identify Process Roles and Responsibilities
• Specify Process Purpose, Scope, Goals, and Capabilities

The framework that contains all relevant information about the structure of the Request Fulfillment process, for example:

• structure of the request fulfillment center (often known as or linked to a 'service desk')
• technology support
• request routing tables and completion details of request completion targets and commitments
• format of information transfer
• categorization and prioritization aspects for service requests.

It defines the records which should be kept for each service request containing all relevant details across the lifecycle of the request. Information in a record includes data relevant to service provider analysis as well as the details directly relevant to the requestor.

Process Rationale and Direction

• Process Purpose
• Process Scope
• Process Goals
• Process Capabilities

Process Management Information

• Process Policies
• Process Standards
• Process Conceptual Models

Process Details

• Data Requirements
• Tools
• Roles and Responsibilities
• Procedures
• Relationships to Other Processes
• Measurements and Controls

• Process Framework