Task: Handle Exception or Item Return

Relationships

Roles	Primary Performer: Order Analyst	Additional Performers:
Inputs	Mandatory: Request for Product or Service	Optional: Asset Items Purchase Orders
Outputs	Items Procurement Exceptions Supplier Performance Issue

Main Description

Return items that are wrong or incomplete. This may occur right after an order is received from a supplier or after it is transferred from receiving to the individual who requested the order.

Items may need to be returned for the following reasons:

Wrong item
Incorrect number of items
Item broken or incomplete
Poor quality items

Obtain equivalent items or refund.