Collect process measurements to determine if the objectives are being met. Evaluate effectiveness and efficiency measurements related to the process. Key metrics include the following, but is not limited to:

• # of hours lost per user per month due to unplanned outages
• % of availability SLAs met
• # of business-critical processes relying on IT not covered by IT continuity plan
• % of tests that achieve recovery objectives
• Frequency of service interruption of critical systems
• Elapsed time between tests of any given element of IT continuity plan
• IT continuity training hours per year per relevant IT employee
• % of critical infrastructure components with automated availability monitoring
• Frequency of review of IT continuity plan