Task: Analyze Service and Resource Performance Objectives
Disciplines: Capacity Management
Relationships
Main Description

Analyze performance data for IT Services and IT Resources, including measures for response times, elapsed times and throughput ratios for selected pre-defined measurement periods and intervals. Analysis of performance objectives will start at the IT Resource level. If the scope of the capacity plan includes IT Services, then the analysis is extended to cover the performance objectives at the IT Service or IT Application level. In particular, pay attention to the formal service levels that have capacity and performance management content. Note that there are parallel activities for analyzing service and resource demand, service and resource utilization and current and future business demand so that subsequent correlation of analysis results is cohesive and consistent.