Task: Define Measurements and Controls
Disciplines: Change Management
Relationships
RolesPrimary Performer: Additional Performers:
InputsMandatory: Optional:
  • None
Outputs
Main Description

Define measurements and controls required to ensure that the procedures attain process objectives and goals.

Define reports required to monitor the health of the process, show attainment of objectives, and communicate process execution as it relates to service levels.

Define Evaluate Performance schedule.

Surface additional tool requirements.

Validate that procedures capture the required data to satisfy reporting needs.

Define process meetings, including CAB meeting, ECAB meeting, and review meetings.