IBM® provides an integrated set of tools and services to help implement ITUP processes.  In the pages of this section, you can see:

• IBM tools, including both traditional systems management tools as well as IBM process management tools
• IBM services

Use the list of tools to access the main descriptions of each tool and their associated tool mentors. Reading the descriptions you will learn how, specifically, tools can be used to help execute and automate process activities. While this list provides a substantial range of tool uses, it is not intended to be exhaustive. IBM products have capabilities related to IT Service Management that are not all documented here. Additional tool mentors are added periodically. To request a tool mentor for a specific purpose, click Feedback at the top of the page.

For a list of tools that recently were renamed, see the Renamed Tools. 

To learn the description of the commonly-used initialisms, see the Tools Acronyms.

To see how a particular IBM software product can be used to implement  ITUP processes, see the Processes by Tools.

To see how an ITUP process can be implemented by using one or more IBM software products, see the Tools by Process.

For information about specific tools mentioned in ITUP, or to be contacted by an IBM representative, see the IBM Tivoli® products Web pages at http://www-306.ibm.com/software/tivoli/sw-atoz/.

For more information about IT Service Management, see the IBM Service Management home page at http://www-306.ibm.com/software/tivoli/features/it-serv-mgmt/index.html.

You can also request a free, customized ROI analysis for any of these IBM products by contacting your sales representative or emailing your request to roi@us.ibm.com.