Overview of Implementation Services
IBM®'s worldwide experience in designing and deploying shows that customer value can be optimized when the ITIL®
framework is linked with IT Service Management tools in an integrated manner. IBM has partnered with many
industry-leading OEM tool providers to create prebuilt solutions that can help you to realize value.
Here's how:
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Incorporate ITIL and industry best practices for effective infrastructure resource management design.
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Provide pertinent information, based on process design, to help ensure effective operation.
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Include a predefined roll out methodology for a quicker infrastructure resource management implementation.
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Use a multi-vendor approach for tool selection.
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Provide transition planning and training to help enable successful solution deployment.
The IBM Accelerator for Service Management services combines both ITIL best practices standards and IBM
value-added extension on ITIL, called IBM PRM-IT. This services offering includes Service Management and
Asset Management disciplines, and combines industry-leading processes, information, technology, and professional
resources, in a prepackaged infrastructure management solution.
Obtaining more information
For additional information, contact your IBM Global Services representative or visit these Web pages:
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