Context

Judy, a sales specialist at her company for almost five years, has recently accepted an offer to work as a marketing manager and is going to start soon. She no longer needs access to the sales database, but now needs to access all the systems and applications relating to her marketing job. Her company needs to grant her access from the first day of employment without any delay, so that she can be productive.

Description

Steps	Process and Activity	Roles	Work products	Tools
Judy contacts the Service Desk to request access.	Request Fulfillment Receive and Approve Service Request	Request Analyst	Service Request	None
Service request is routed to appropriate people in charge, and required approvals are gathered.	Request Fulfillment Fulfill or Route Service Request	Request Analyst	Service Request	None
Access policies related to roles and responsibilities are examined. Judy's role is changed from sales specialist to marketing manager.	Security Management Operate Security Protection Mechanisms	Security Specialist	Security Response	ITIM – Operate Security Protection Mechanisms
Access to sales database is revoked and the related account is deleted.	Security Management Operate Security Protection Mechanisms	Security Specialist	Security Response	ITDI – Operate Security Protection Mechanisms ITIM – Operate Security Protection Mechanisms
Access to required systems and applications is granted and related accounts are created.	Security Management Operate Security Protection Mechanisms	Security Specialist	Security Response	ITDI – Operate Security Protection Mechanisms ITIM – Operate Security Protection Mechanisms
Compliance with the organization's security policy is ensured.	Security Management Monitor, Assess, and Report Security	Security Analyst	Security Reports	ITIM – Monitor, Assess, and Report Security
Service Request is closed.	Request Fulfillment Own, Monitor, Track and Communicate Service Requests	Request Analyst	Service Request	None
Judy can now access the required systems and applications to perform her marketing job.	Security Management Operate Security Protection Mechanisms			TAM – Operate Security Protection Mechanisms ITIM – Operate Security Protection Mechanisms
Judy's manager is contacted, recertifying whether she still needs access to the marketing database after 90 days.	Security Management Operate Security Protection Mechanisms	Security Specialist	Security Monitoring Data	ITIM – Operate Security Protection Mechanisms

Obtaining more information

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