IBM® consultants have the experience and intellectual capital needed to help develop the right approach to service management based on popular and unique business requirements. You can learn more about IBM's service management strategy, planning, and design services by reading these articles:

• IT Strategy and Architecture Services that leverage IBM’s experience with service management, along with methods, assets and breadth of skills—including certified consultants, architects, specialists and project managers.

• The Business of IT Executive Workshop can give you valuable insight into your IT organization and help you decide where and how to invest your resources.

• Service Management Strategy and Planning brings a business-oriented, standards-based approach to IT service management planning.

• Service Management Design provides a reliable approach to designing a successful and valuable IT service management process, organization, and technology framework aligned with business objectives. This service is based on a flexible and modular approach guided by a rigorous and well-documented methodology.