Work Product Descriptor: Service Level Agreement

Relationships

Roles	Responsible:	Modified By: Service Level Manager
Input To	Mandatory: Enact SLA Negotiate SLA Perform IT Feasibility Analysis Prepare SLA Capabilities	Optional: None	External: None
Output From	Draft SLA Enact SLA Negotiate SLA Perform IT Feasibility Analysis

Main Description

A formal agreement to provide an IT service at specified level. This document contains terms and conditions for not meeting the service levels.

Properties

Optional
Planned

Illustrations

Templates	Service Level Agreement Template