Task Descriptor: Negotiate SLA

Relationships

Roles	Main: Service Level Manager	Additional: Customer Liaison IT Customer Service Delivery Manager Supplier	Assisting:
Inputs	Mandatory: Service Level Agreement	Optional: None	External: None
Outputs	Service Level Agreement

Main Description

The SLAs will then be negotiated with the customers so that the content can be finalized and finally the service level agreement can be set up between the service provider and the customer.

Properties

Multiple Occurrences
Event Driven
Ongoing
Optional
Planned
Repeatable

More Information

Tool Mentors	TSLA - Create and Maintain Service Level Agreements