Task Descriptor: Enact SLA
Relationships
Roles
Main:
Service Level Manager
Additional:
IT Operations Analyst
IT Operator
Service Delivery Manager
Supplier
Assisting:
Inputs
Mandatory:
Service Level Agreement
Optional:
None
External:
None
Outputs
Service Level Agreement
Main Description
Enacting the SLA includes:
Finalizing and committing to the SLA
Executing upon the SLA
Publishing and communicating the SLA
Properties
Predecessor
Prepare SLA Capabilities
Multiple Occurrences
Event Driven
Ongoing
Optional
Planned
Repeatable
More Information
Tool Mentors
TSLA - Create and Maintain Service Level Agreements
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