Task Descriptor: Review Supplier Information

Relationships

Roles	Main: Problem Analyst	Additional:	Assisting:
Inputs	Mandatory: Operational Documentation Supplier Product and Service Information	Optional: None	External: None
Outputs	Incident Information

Main Description

Review documentation and other information from suppliers concerning services and CIs. Determine if there are potential faults or issues that may occur. Identify those that may cause service outage or degradation.

Properties

Multiple Occurrences
Event Driven
Ongoing
Optional
Planned
Repeatable

More Information

Tool Mentors	ITSRM – Problem Management and Incident Management TDW - Detect and Log Problem