• Service Catalog Designer
• Service Catalog Management Process Owner
• Service Catalog Manager

• Assign Process Responsibilities to Organizations
• Communicate and Deploy Framework
• Define Measurements and Controls
• Define Process Policies, Standards, and Conceptual Models
• Determine Process Data Requirements
• Determine Process Procedures
• Determine Process Relationships to Other Processes
• Identify Process Roles and Responsibilities
• Review Existing Documentation

• Assign Process Responsibilities to Organizations
• Define Measurements and Controls
• Define Process Policies, Standards, and Conceptual Models
• Determine Process Data Requirements
• Determine Process Procedures
• Determine Process Relationships to Other Processes
• Identify Process Roles and Responsibilities
• Specify Process Purpose, Scope, Goals, and Capabilities

The logical structure describing the strategic (vision, mission, value proposition), organizational (organizational mechanisms, roles, accountabilities), process (activities, work flows, inputs, outputs), and technology (software, hardware) practices for the Service Catalog Management process.

Process Rationale and Direction

• Process Purpose
• Process Scope
• Process Goals
• Process Capabilities

Process Management Information

• Process Policies
• Process Standards
• Process Conceptual Models

Process Details

• Data Requirements
• Tools
• Roles and Responsibilities
• Procedures
• Relationships to Other Processes
• Measurements and Controls