• Service Owner

• Service Catalog Designer

• Create and Maintain Service Description Templates
• Identify Access and Navigation Patterns
• Provide Content for Training and Support
• Publish Service Catalog Content and Views
• Receive and Analyze Service Catalog Changes
• Validate Accuracy of Service Catalog Content with Stakeholders

• Create and Maintain Service Description Templates
• Load Updated or New Service Descriptions
• Validate Accuracy of Service Catalog Content with Stakeholders

The service catalog contains at least the following information:

• Descriptions written in terms familiar to the requestor
• Interactive forms with pricing and categorization
• Components, prerequisites, recommended accessories
• Authorization, escalation, and notification policies
• Delivery processes for optimal quality, speed, efficiency
• Internal and external cost structures and pricing
• Service level and operating level standards
• Reporting on demand, usage, and customizations