Artifact: Incident Management Evaluation
Domains:
Incident Management Work Products
Work Product Kinds:
Evaluation
Relationships
Roles
Responsible:
Identity and Access Manager
Incident Manager
Modified By:
Incident Analyst
Incident Manager
Tasks
Input To:
Collect Evaluation Results
Communicate to Stakeholders
Complete Evaluation
Produce Gap Analysis
Produce Process Measurements
Recommend Initiatives
Specify Process Purpose, Scope, Goals, and Capabilities
Output From:
Assess Process Execution
Assess Process Framework
Audit Process
Collect Evaluation Results
Collect Feedback
Communicate to Stakeholders
Complete Evaluation
Produce Gap Analysis
Produce Process Measurements
Recommend Initiatives
Research Trends and Best Practices
Review Existing Documentation
Description
Main Description
An analysis of how well the Incident Management process was performed. This may also include suggested areas for modifications to the Incident Management Framework.
Illustrations
Templates
Process Evaluation
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