Artifact: Facility Incident

Relationships

Roles	Responsible:	Modified By: Facilities Administrator Facilities Management Specialist
Tasks	Input To: Assign Facility Incident Decline Resolution Document New Requirements and Raise Facilities Requests Receive Facility Incident Resolve Facility Incident Review Facility Incident Update Facility Configuration Package	Output From: Assign Facility Incident Decline Resolution Receive Facility Incident Resolve Facility Incident Review Facility Incident Update Facility Configuration Package

Description

Main Description

An external event resulting in a real or suspected failure of one or many components of the facility, and the related notification and information about the incident.

Facility incidents might be handled separately (for example, by the business) from the IT Incident Management process.

Key Considerations

The different states of a facility incident include:

Open
Closed - Information about the facility incident life cycle and outcome, including:
- Notification to the requestor that the request was addressed
- Feedback to any relevant IT processes, such as supplier management, workforce management, financial management