Artifact: Customer Satisfaction Patterns

Relationships

Roles	Responsible: Customer Satisfaction Analyst	Modified By: Customer Satisfaction Analyst
Tasks	Input To: Analyze Customer Comments and Issues Determine and Customer Satisfaction Patterns and Trends	Output From: Analyze Customer Comments and Issues Analyze Resolution Plan Effectiveness Determine and Customer Satisfaction Patterns and Trends Plot Aggregated Data

Description

Main Description	Identification of patterns of satisfaction which might require attention from the IT service provider before the dissatisfaction occurs.