Task: Identify Candidate Improvement Options
Disciplines: Capacity Management
Relationships
RolesPrimary Performer: Additional Performers:
InputsMandatory: Optional:
  • None
Outputs
Main Description

It is likely that the initial candidate list of options to be explored will be provided firstly as input to this process following the execution of the "Monitor, Analyze and Report Capacity Usage" process. If performing this activity to restore service (That is address an Incident), then apply an appropriate degree of urgency and potentially limit the time expended. Subsequent iterations, to identify further candidates, may be required should the initial list not meet the identified objectives for improvement. When extending the analysis to identify further candidates, the analyst may be required to consult, liaise and conduct meetings with appropriate subject matter experts, including end-user business representatives, IT operational and technical teams (For example Systems Administrators, DBAs, Storage and Network teams), Application Development, Testing and Production Support teams, IT Financial Management, Service Level Management (For example SLA changes, penalties, and so forth), Vendors and Service Providers. The analyst needs to understand the business priority of each of the services, which services are utilizing resources and to what level, as well as the schedule of when services are required. Then decisions can be made on whether it will be possible to influence the use of resources, and if so, which options are appropriate.

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