Task: Produce Gap Analysis

Relationships

Roles	Primary Performer: Service Level Analyst	Additional Performers:
Inputs	Mandatory: Service Level Management Evaluation	Optional: None
Outputs	Service Level Management Evaluation

Main Description

Rate current maturity level and determine if a higher level of maturity is desired or required. Consider IT plans and planned changes. Determine the gap between current state and desired state. Produce a graphical representation of the gap and quantify if possible.

More Information

Tool Mentors	TSLA - Evaluate Service Level Management Performance