IBM® Service Management is IBM's family of solutions to help organizations better manage their IT infrastructure and deliver IT services more effectively and efficiently.

IBM Service Management solutions from Tivoli® are comprised of:

• Process Management Products – integrate and automate IT management processes across organizational silos for rapid responsiveness and greater flexibility.
• Service Management Platform – standardize and share information that integrates people, processes, information and technology for real business results.
• Operational Management Products – automate tasks to address application or business service operational management challenges.
• Best Practices – worldwide practical experience from proven consulting services to maximize your current investments and make Service Management and ITIL® actionable.
• Optimized Infrastructure - flexible, reliable, available, and secure infrastructure.  Includes support for virtualization, simplification, and improved energy efficiency.

 

To learn more about IBM Service Management, click here.