Process: A24 - Service Level Management
Service Level Management is the process of negotiating, defining, measuring, managing and improving the quality of IT services at an acceptable cost. To get more information, select Description (introduction and list of tool mentors), Work Breakdown Structure (workflow diagram and table), Team Allocation (table of roles), or Work Product Usage (table of work products).
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Activity diagram: Service Level Management Establish Service Level Management Framework Create and Maintain Service Level Agreements Monitor and Report Service Level Achievements Conduct Service Review Formulate Service Improvement Plan Evaluate Service Level Management Performance Develop Service Level Relationships Service Level Management
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CollapseWork Breakdown  
Breakdown ElementStepsIndexPredecessorsModel InfoTypePlannedRepeatableMultiple OccurrencesOngoingEvent DrivenOptionalTeam
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Establish Service Level Management Framework
 1  ActivityYesYes  Yes  
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Develop Service Level Relationships
 12  ActivityYesYes Yes   
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Create and Maintain Service Level Agreements
 16  ActivityYesYes     
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Monitor and Report Service Level Achievements
 2316 Activity Yes Yes   
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Conduct Service Review
 3023 ActivityYesYes  Yes  
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Formulate Service Improvement Plan
 3730FF Activity Yes  Yes  
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Evaluate Service Level Management Performance
 431FF ActivityYesYes     
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