Process: A24 - Service Level Management
Service Level Management is the process of negotiating, defining, measuring, managing and improving the quality of IT services at an acceptable cost. To get more information, select Description (introduction and list of tool mentors), Work Breakdown Structure (workflow diagram and table), Team Allocation (table of roles), or Work Product Usage (table of work products).
DescriptionWorkflowRolesWork Products
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CollapseTeam Breakdown  
Breakdown ElementModel InfoTeamTypePlannedMultiple OccurrencesOptional
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Customer Liaison
  RoleYes  
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IT Customer
  RoleYes  
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IT Operations Analyst
  Role   
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IT Operator
  Role   
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Service Delivery Manager
  Role   
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Service Execution Manager
  Role   
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Service Level Administrator
  Role   
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Service Level Analyst
  RoleYes  
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Service Level Manager
  RoleYes  
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Service Level Process Owner
  RoleYes  
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Stakeholder
  Role   
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Supplier
  Role   
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