Work Product Descriptor: Service Level Requirements

Relationships

Roles	Responsible: Customer Liaison	Modified By: Service Level Manager
Input To	Mandatory: Draft SLA Identify IT Requirements for SLA	Optional: None	External: None
Output From	Identify IT Requirements for SLA

Main Description

Requirements with regard to service levels that are requested by the customer and which, if agreed, will have to be attained by the service provider.

Properties

Optional
Planned