Task Descriptor: Identify IT Requirements for SLA

Relationships

Roles	Main: Service Level Manager	Additional: Customer Liaison IT Customer Supplier	Assisting:
Inputs	Mandatory: Service Level Requirements	Optional: Service Review Results	External: None
Outputs	Service Level Requirements

Main Description

IT requirements include all of the necessary actions for IT to deliver the business requirements including contracts, licenses, technology, support, facilities, staff, monitoring and reporting. IT should ensure that business-produced SLR are clear in IT terms of delivery.

Properties

Multiple Occurrences
Event Driven
Ongoing
Optional
Planned
Repeatable

More Information

Tool Mentors	TSLA - Create and Maintain Service Level Agreements