Role Descriptor: Service Execution Manager

The Service Execution Manager performs the day-to-day overall management of the process. This role ensures that all process activities are being performed and that they are staffed adequately.

Relationships

Performs: Assess Process Execution Assess Process Framework Audit Process Collect Evaluation Results Collect Feedback Communicate to Stakeholders Complete Evaluation Produce Gap Analysis Produce Process Measurements Recommend Initiatives Research Trends and Best Practices Review Existing Documentation	Responsible for: Service Execution Evaluation
Additionally Performs:	Modifies: Service Execution Evaluation Stakeholder Notification

Main Description

Responsibilities

Operates and maintains IT services
Ensures that IT services operate within service level targets
Carries out the Process Manager responsibilities for the Service Execution process

Properties

Multiple Occurrences
Optional
Planned

Key Considerations

See the Process Administrator and Process Owner roles.