Process: A76 - IT Service Continuity Management
IT Service Continuity Management supports overall Business Continuity Management (BCM) by ensuring that required IT infrastructure and IT services, including support and the Service Desk, can be restored within specified time limits after a disaster. To get more information, select Description (introduction and list of tool mentors), Work Breakdown Structure (workflow diagram and table), Team Allocation (table of roles), or Work Product Usage (table of work products).
DescriptionWorkflowRolesWork Products
Workflow

Activity diagram: IT Service Continuity Management Establish IT Service Continuity Management Framework Identify Business Service Continuity Requirements Create and Maintain IT Service Continuity Strategy Create and Maintain IT Service Continuity Plan Prepare IT Service Continuity Capability Execute IT Service Continuity Plan Evaluate IT Service Continuity Management Performance
Work Breakdown

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