Role Descriptor: Incident Manager

The Incident Manager is responsible for the quality and integrity of the Incident Management process. He/she is the interface to the other process managers.

Performs:	Responsible for: Incident Information
Additionally Performs: Create Incident Resolution Plan Escalate Incident	Modifies:

Responsibilities

Ensuring post-review of priority 1 incidents
Chairing the incident and problem review meetings
Following defined escalation path when needed, as defined in the escalation policy
Notifying the participants in the Incident Management process when standards and procedures are not being followed
Rerouting misdirected incidents that have not been handled in a timely manner
Responding to the Incident Analysts regarding escalation issues in a timely and appropriate fashion
Identifying incidents which need special attention or escalation
Managing major incidents
Carries out the Process Manager responsibilities for the Incident Management process