The assessment of the service level results and feedback from customers, and the service delivery units, with regard to improvement suggestions is the input for creating and formulating the service level improvement plan. It targets on recommendations for SLA compliance improvements and specific target modifications as a precursor to adjusting service provision, monitoring, or the individual agreement.

Prior to finalizing the service improvement plan, more feedback from the service provider (the service delivery units) must be gained and become part of the plan in order to be aligned with the service delivery capabilities.

The service level improvement plan should be tracked and maintained regularly.