Task Descriptor: Close Related Incident Records
Relationships
Roles
Main:
Incident Owner
Additional:
Assisting:
Inputs
Mandatory:
Incident
Optional:
Incident Information
Problem Information
External:
None
Outputs
Incident
Main Description
If there are duplicate incident records related to the same incident, close those records as well.
Properties
Predecessor
Close Incident Record
Multiple Occurrences
Event Driven
Ongoing
Optional
Planned
Repeatable
More Information
Tool Mentors
ITSRM – Incident Management
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