Task Descriptor: Close Incident Record

Relationships

Roles	Main: Incident Owner	Additional: Requestor	Assisting:
Inputs	Mandatory: Incident	Optional: Problem Information	External: None
Outputs	Incident

Main Description

Officially close the incident record. Obtain approval of Requestor to close the incident record. Provide satisfaction survey to Requestor if required.

Properties

Predecessor	Open Problem for Recurring Incidents
Multiple Occurrences
Event Driven
Ongoing
Optional
Planned
Repeatable

More Information

Tool Mentors	ITSRM – Incident Management