Artifact: Service Demand Baselines

Relationships

Roles	Responsible: Demand Analyst	Modified By: Demand Analyst
Tasks	Input To: Analyze Demand Patterns Collate Service Demand Forecasts Translate Service Demand to Service Consumption Units	Output From: Collate Service Demand Forecasts Identify Service Demand Baselines Translate Service Demand to Service Consumption Units

Description

Main Description

An agreed statement of the IT Service demand that will be driven by the expected business demand for the normal (typical) pattern of business. A baseline is “A Benchmark used as a reference point.”¹

¹ - ITIL® V3 Glossary