| Main Description |
Data relating to the access and usage of the service catalog. Examples would be:
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Numbers of read accesses, by user
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Number of inquiries by customers for new or extended services
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Service requests submitted via the catalog mechanism
The data can be used directly for service catalog content and delivery analysis and indirectly to contribute to
understanding which services customers are using, the environmental conditions under which the services operate, and
the quality of the service. This data can be used for service improvement and in customer relationship management.
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