• Request Manager

• Request Analyst
• Request Manager

• Collect Evaluation Results
• Communicate to Stakeholders
• Complete Evaluation
• Produce Gap Analysis
• Recommend Initiatives

• Specify Process Purpose, Scope, Goals, and Capabilities

• Assess Process Execution
• Assess Process Framework
• Audit Process
• Collect Evaluation Results
• Communicate to Stakeholders
• Complete Evaluation
• Produce Gap Analysis
• Produce Process Measurements
• Recommend Initiatives
• Research Trends and Best Practices
• Review Existing Documentation

The result of the evaluation of the Request Fulfillment process, including any identification of potential process improvement areas.

• Process Evaluation