| Term Definition: service level target |
 |
|
|
Main Description
| "A commitment that is documented in a service level agreement. Service level targets are based on service level
requirements, and are needed to ensure that the IT service design is fit for purpose. Service level targets should be SMART, and are usually based on KPIs."1
1 ITIL® V3 Glossary |
©Copyright IBM Corp. 2005, 2008. All Rights Reserved. |