Term Definition: baseline
Main Description

"A Benchmark used as a reference point. For example:

  • An ITSM Baseline can be used as a starting point to measure the effect of a Service Improvement Plan
  • A Performance Baseline can be used to measure changes in Performance over the lifetime of an IT Service
  • A Configuration Management Baseline can be used to enable the IT Infrastructure to be restored to a known Configuration if a Change or Release fails"1

1 ITIL® V3 Glossary

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