Role Descriptor: Service Owner
Has primary responsibility for an individual service.
Relationships
Performs:Responsible for:
Additionally Performs: Modifies:
Main Description

Responsibilities

  • Responsible for the operation of an individual service within service level targets
  • Provides input to service design
  • Participates in change reviews related to that service
  • Represents the service as needed
  • Understands the high-level workings of the service
  • May escalate major incidents against a service
  • Directs service improvement activities for a service
  • Participates in negotiating SLAs and OLAs related to a service

Properties
Multiple Occurrences
Optional
Planned

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