During this activity, events are flagged as ready for closure. Some events will have required no direct resolution action; others will have. In the latter case, this can mean that the fault has been corrected, and so closure is straightforward.

However, it can also be that the fault still exists and so an incident notification is needed. Depending upon the design of the Event Management solution, events of this type could be closed immediately or remain open until the relevant Service Management processes indicate readiness for closure.

In either case, when the event is closed the success or otherwise of its resolution is indicated.