Examines all monitoring data from the operational delivery tasks within Service Execution and analyzes it against targets to identify any requirement for intervention. Intervention possibilities include within-guidelines resource adjustments and signaling to invoke Incident Management for circumstances that cannot be addressed within this process.

The analysis also provides the basis for reporting (as defined by the framework). These reports could include attainments, trending, and the identification of current and potential issues, as well as the production of the service metric data required by many Service Management processes.