This activity is responsible for looking over all changes, whether active or closed, and being able to provide information on the status and details of one or many changes. The other activities in Change Management each update change data maintained in change records, defined in ITIL® as: "A Record containing the details of a Change. Each Change Record documents the Lifecycle of a single Change. A Change Record is created for every Request for Change that is received, even those that are subsequently rejected. Change Records should reference the Configuration Items that are affected by the Change. Change Records are stored in the Configuration Management System."

The information can be provided in an ad hoc manner or using predetermined reports. This scope is inclusive of the other parts of Change Management. In addition, it examines detailed information and summary statistics about the volumes, success rates, and issues with the workings of changes outside this process:

• The deployment activities coordinated by Change Management
• Standard changes (so those changes not requiring direct Change Management coordination)